Operations & Process
3 min article
19
Interviews Lie. Watching Tells the Truth
If you only interview people about a workflow, you will capture the polite version. If you watch the work, you capture the real version.
Capture the real steps, not the story
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Capture the real steps, not the story
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Save the real artifacts
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Operations & Process
2 min article
20
Exceptions Are Not Edge Cases
Most businesses try to automate the happy path. But the exceptions are what set your cost and your stress.
List your top exceptions before you build
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List your top exceptions before you build
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Decide which ones you accept
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Operations & Process
2 min article
21
The Most Profitable Word in Ops Is Not Yet
Sometimes the smartest move is not building. It is waiting until a workflow is stable enough to automate.
Save money by pausing the wrong build
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Save money by pausing the wrong build
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Check three prerequisites
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Operations & Process
2 min article
22
The Smallest Pilot That Still Proves Value
A pilot should not be a science fair. It should prove one thing fast, with one owner and one metric.
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