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Giving someone a ChatGPT or Codex licence and shipping them off leaves a lot unanswered. They still need to understand why you're introducing AI, how to use it and whether they have room to try something unfamiliar.
If you're bringing AI or automation into your business, I'd start with three things.
Explain where you're going
Clarity starts with why you're bringing these tools into the business. Your people need to understand what you're trying to do.
Part of that conversation is helping people feel that they're not being replaced. They also need a sense of direction. Trying something new is uncomfortable enough without being unsure whether you're doing it right or wrong.
Provide support beyond access
A licence gives someone access. They still need help learning how to use what you've bought.
That support might come from consultants or other people who have already used the tools. It should help your team understand where to start, how to use them and how to connect them to the work so they make a difference.
Give people room to experiment
Once you've explained the direction and provided the tools, people need room to experiment.
That might mean a workshop or time set aside during their day. The aim is to make trying things feel okay and safe, rather than leaving people unsure whether they're allowed to experiment at all.
When you introduce AI to your team, make time for that experimentation alongside the explanation and support.