Simplify the Process Before You Automate It
Removing an unnecessary step can make a process faster before you spend time, people, or tools automating it.
Remove unnecessary steps before adding automation.
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Remove unnecessary steps before adding automation.
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A simpler process needs less time and fewer people to run.
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Artificial intelligence
3 min article
02
Your AI Work Should Move a Business Metric
AI can create a convincing feeling of progress while adding stress and producing little business value. Use business metrics to decide what deserves your attention.
Judge AI work by revenue, customer results, team capacity, and your own time.
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Judge AI work by revenue, customer results, team capacity, and your own time.
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New tools and projects can feel productive without producing a useful result.
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Business operations
2 min article
03
The Unique-Snowflake Process Trap
Thinking your work is too unique to document keeps you busy, stressed, and stuck wearing every hat. Start by writing down one repeatable piece of the work.
Believing your process cannot be replicated makes the business harder to run.
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Believing your process cannot be replicated makes the business harder to run.
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Writing down one repeatable piece of work is enough to begin.
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Automate the Annoying Work First
Find the repetitive work nobody wants to do, then start your automation effort there.
Look for repetitive tasks before trying to replace a role.
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Look for repetitive tasks before trying to replace a role.
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Ask why a manual process still exists.
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You Are Not Behind on AI
AI hype can make every new tool feel urgent. A calmer approach is to choose technology that fits your business and helps the people already doing the work.
The coolest AI tool is probably not the right one for your business.
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The coolest AI tool is probably not the right one for your business.
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Trying to keep up with every new tool can create operational damage instead of progress.
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Artificial intelligence
2 min article
06
AI Adoption Starts With the Workflow
AI can speed up a workflow, but it cannot follow a process trapped in one employee's head. Put the work on paper first.
Start AI adoption with a workflow that already happens inside the business.
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Start AI adoption with a workflow that already happens inside the business.
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Put knowledge trapped in one employee's head into a process others can follow.
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Artificial intelligence
2 min article
07
AI Accelerates What Is Already There
Before adding AI to your business, map one workflow and decide whether speeding it up would create order or more confusion.
AI tends to accelerate the way a business already operates.
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AI tends to accelerate the way a business already operates.
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A poorly understood workflow can become more confusing when it moves faster.
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Artificial intelligence
2 min article
08
AI Context Is Limited Memory
An AI agent can only handle so much context at once. Give each agent one job and the information that job needs.
Context is the amount of information an AI can handle at once.
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Context is the amount of information an AI can handle at once.
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Overloading one agent can make it compress details and forget things.
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Artificial intelligence
2 min article
09
Map the Workflow Before You Add AI
A real bulk-order process shows why mapping the work first can reveal practical fixes before AI handles the messy exceptions.
Put one workflow on paper before choosing where AI belongs.
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Put one workflow on paper before choosing where AI belongs.
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Fix the clear process and interface problems with dependable tools first.
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