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Ideas worth keeping, not just publishing

Operations

2 min article

01

Simplify the Process Before You Automate It

Removing an unnecessary step can make a process faster before you spend time, people, or tools automating it.

Remove unnecessary steps before adding automation.

  • Remove unnecessary steps before adding automation.
  • A simpler process needs less time and fewer people to run.
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Artificial intelligence

3 min article

02

Your AI Work Should Move a Business Metric

AI can create a convincing feeling of progress while adding stress and producing little business value. Use business metrics to decide what deserves your attention.

Judge AI work by revenue, customer results, team capacity, and your own time.

  • Judge AI work by revenue, customer results, team capacity, and your own time.
  • New tools and projects can feel productive without producing a useful result.
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Business operations

2 min article

03

The Unique-Snowflake Process Trap

Thinking your work is too unique to document keeps you busy, stressed, and stuck wearing every hat. Start by writing down one repeatable piece of the work.

Believing your process cannot be replicated makes the business harder to run.

  • Believing your process cannot be replicated makes the business harder to run.
  • Writing down one repeatable piece of work is enough to begin.
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Automation

2 min article

04

Automate the Annoying Work First

Find the repetitive work nobody wants to do, then start your automation effort there.

Look for repetitive tasks before trying to replace a role.

  • Look for repetitive tasks before trying to replace a role.
  • Ask why a manual process still exists.
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AI

2 min article

05

You Are Not Behind on AI

AI hype can make every new tool feel urgent. A calmer approach is to choose technology that fits your business and helps the people already doing the work.

The coolest AI tool is probably not the right one for your business.

  • The coolest AI tool is probably not the right one for your business.
  • Trying to keep up with every new tool can create operational damage instead of progress.
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Artificial intelligence

2 min article

06

AI Adoption Starts With the Workflow

AI can speed up a workflow, but it cannot follow a process trapped in one employee's head. Put the work on paper first.

Start AI adoption with a workflow that already happens inside the business.

  • Start AI adoption with a workflow that already happens inside the business.
  • Put knowledge trapped in one employee's head into a process others can follow.
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Artificial intelligence

2 min article

07

AI Accelerates What Is Already There

Before adding AI to your business, map one workflow and decide whether speeding it up would create order or more confusion.

AI tends to accelerate the way a business already operates.

  • AI tends to accelerate the way a business already operates.
  • A poorly understood workflow can become more confusing when it moves faster.
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Artificial intelligence

2 min article

08

AI Context Is Limited Memory

An AI agent can only handle so much context at once. Give each agent one job and the information that job needs.

Context is the amount of information an AI can handle at once.

  • Context is the amount of information an AI can handle at once.
  • Overloading one agent can make it compress details and forget things.
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Artificial intelligence

2 min article

09

Map the Workflow Before You Add AI

A real bulk-order process shows why mapping the work first can reveal practical fixes before AI handles the messy exceptions.

Put one workflow on paper before choosing where AI belongs.

  • Put one workflow on paper before choosing where AI belongs.
  • Fix the clear process and interface problems with dependable tools first.
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