Article
You might be using AI in your business. But if you create a useful skill, can somebody else use it and get the same benefit?
That's the future I want to see: people putting what they know into a shared system, where others in the organisation can use it. A workflow that helps one employee with a burdensome task could help the next person facing that same task.
To make that concrete, imagine needing information from a customer relationship management system, or CRM, that you've never used.
You have to log in, click through forms and work out where the information lives. Before you can answer your question, you have to learn your way around the software.
Now imagine asking an AI agent for that information and getting the answer. That's the kind of task I have in mind when I talk about sharing AI skills across a team. The person asking shouldn't have to learn every click involved in the lookup.
Put the procedure where others can use it
We've had operating procedures and manuals for decades. Someone could open the manual and learn how to do a job. That still takes time, and a complicated task can be difficult to teach.
AI gives us another way to think about those procedures. A shared second brain, a place for the team's knowledge, can also hold workflows and skills. The goal is to let someone use a procedure without first having to learn all its complexities.
In the CRM example, the useful thing to share is the procedure for finding the answer. If one employee creates that workflow, another employee should be able to reuse it when they need the same information.
That's an intended use, not a claim that any agent can already work with your CRM. The example is a way to think about what a shared skill should make possible.
Take one AI workflow you've created for an annoying task. Could a teammate use it to get the same benefit, or would they still need you to walk them through it?